Privacy Policy

Your Trust & Privacy

Privacy Policy

This Privacy Policy applies to all services and digital platforms operated by Sarah-Shane, accessible via www.sarah-shane.com. We are deeply committed to protecting your personal data and ensuring your privacy is respected in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) where it applies.

1. Information We Collect

When you browse our store, register an account, or place an order, we may collect and process the following personal information:

  • Identity & Contact Data: Your full name, shipping address, billing address, email address, and phone number.
  • Financial Transactions: Payment details required to process your transaction (securely handled and tokenized by our certified payment gateways).
  • Technical Connection Data: Your IP address, device type, operating system, and browser configuration.
  • Behavioral Analytics: Information on how you navigate, search, and interact with our webshop.

2. How We Use Your Information

We process your personal data based on legitimate business interests and legal requirements to fulfill the following purposes:

  1. Processing, validating, fulfilling, and shipping your purchased orders.
  2. Providing high-quality customer service, support, and claim handling.
  3. Sending mandatory transactional updates, such as order confirmations and transit tracking links.
  4. Sending promotional campaigns and style updates, provided you have given your explicit opt-in consent in compliance with the U.S. CAN-SPAM Act.
  5. Improving and optimizing our website layout, product selection, and user experience.

You reserve the right to withdraw your consent for marketing updates at any time by clicking the "unsubscribe" link included at the bottom of our emails, or by contacting our support team directly.

3. Sharing Data with Third Parties

We do not sell your personal details to third parties. We only share essential data with trusted service providers necessary to facilitate our business operations, including:

  • Payment Gateway Providers: To securely process transactions (e.g., Shopify Payments, Stripe).
  • Logistics & Courier Partners: To safely package, ship, and deliver your orders to your address.
  • Analytics & Optimization Services: To analyze website performance and marketing relevance (e.g., Google Analytics).

All third-party partners are contractually and legally bound to process your personal data with absolute confidentiality and solely for the specified service. Please be aware that some logistics and software providers operate internationally outside of the United States (including in Europe and Asia). By utilizing our platform, you acknowledge and accept this cross-border transfer of data.

4. Data Retention

We retain your personal information only for as long as is strictly necessary to fulfill the purposes for which it was originally collected, to handle any subsequent returns or warranty claims, or to comply with applicable tax and accounting laws.

5. Cookies

Our website utilizes cookie technologies to run efficiently. We categorize these cookies as follows:

  • Functional Cookies: Crucial for technical stability, including cart storage and secure checkout.
  • Analytical Cookies: Used to understand general traffic flows and site performance.
  • Marketing Cookies: Used to display relevant, tailored ads on external social platforms.

You can adjust, reject, or manage your cookie permissions at any time through our interactive consent banner or your local browser privacy settings. For complete details, please refer to our Cookie Policy.

6. Your Privacy Rights

Depending on the state you live in, you may have the following rights regarding your personal data. You have the right to:

  1. Request access to the personal data we currently hold about your identity.
  2. Request the immediate correction or updating of any inaccurate or incomplete records.
  3. Request the complete deletion of your personal data from our active systems, where legally permissible.
  4. Withdraw your consent to ongoing data processing activities at any time.
  5. Lodge a formal complaint regarding our data handling with your state Attorney General or the Federal Trade Commission (FTC).

To exercise any of your statutory rights, please contact our privacy desk directly via our contact page.